1. Overview

This Privacy Policy explains how The 3rd Space Outdoor Concepts LLC (“T3S,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, contact us, submit a project inquiry, schedule a consultation or site visit, subscribe to communications, or otherwise communicate or work with us.

We use personal information primarily to understand your project, communicate with you, prepare proposals, coordinate services, and improve your experience with T3S.

2. Who We Are

The 3rd Space Outdoor Concepts LLC is an outdoor living design and project coordination company serving residential, commercial, hospitality, architectural, and development projects.

Our work may include outdoor structures, pergolas and retractable roofs, architectural shading, screens and enclosure systems, outdoor furnishings, kitchens, materials, landscape integration, and other elements that contribute to complete outdoor environments.

Depending on the project, we may also coordinate with manufacturers, installers, architects, engineers, contractors, permitting professionals, logistics providers, and other specialized partners.

3. What This Policy Covers

This Privacy Policy applies to information collected through:

Our website and website forms
Project and general inquiries
Consultation and site-visit scheduling
Email, telephone, WhatsApp, and other communications with us
Project information, photographs, drawings, plans, measurements, specifications, and other materials voluntarily provided to us
Proposals, estimates, and project-related communications
Newsletter and marketing subscriptions
Website analytics and similar technologies

This Policy does not govern third-party websites or services that you may access through links on our website. Those third parties maintain their own privacy policies and practices.

4. Information We Collect

A) Information You Provide to Us

Depending on how you interact with T3S, we may collect:

Name, email address, telephone number, and other contact information
Company, firm, or organization information
Project address or general project location
Project type, requirements, preferences, and approximate budget or schedule when provided
Photographs, videos, measurements, architectural drawings, plans, specifications, and other project documentation
Appointment and site-visit information
Messages and inquiries sent through our website, email, telephone, WhatsApp, or other communication channels
Proposal, estimate, billing, and transaction-related information when applicable
Newsletter or marketing preferences

Please do not provide sensitive personal information that is not reasonably necessary for your project or our services.

B) Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical information, such as:

IP address
Browser and device information
Pages visited and interactions with the website
Referring and exit pages
Approximate location derived from technical information
Cookie identifiers and similar analytics or tracking information, where enabled

C) Information From Service Providers

We may use third-party platforms to support website hosting, customer relationship management, scheduling, communications, analytics, document management, proposals, payment processing, and other business functions.

These providers may process information on our behalf according to their respective terms, privacy policies, and applicable agreements with us.

5. How We Use Your Information

We may use personal information to:

Respond to inquiries and communicate with prospective and existing clients
Understand project requirements and evaluate potential projects
Schedule consultations, meetings, and site visits
Prepare estimates, proposals, designs, specifications, and other project documentation
Coordinate design, engineering, permitting, procurement, delivery, installation, and other project-related services when applicable
Communicate project updates, requests, approvals, and next steps
Manage customer relationships and project records
Process payments and maintain business records where applicable
Improve our website, services, and customer experience
Manage newsletter subscriptions
Send relevant business or marketing communications where permitted by law
Protect our website, systems, clients, and business from fraud or misuse
Comply with legal, regulatory, accounting, and contractual requirements

We do not use personal information to make decisions that produce legal or similarly significant effects solely through automated processing.

6. How We Share Your Information

We do not sell your personal information.

We may share information when reasonably necessary to operate our business or deliver services, including:

With manufacturers, suppliers, installers, contractors, architects, engineers, permitting professionals, logistics providers, and other project partners when necessary for your project
With service providers that support our website, CRM, scheduling, communications, document storage, proposals, analytics, payment processing, marketing, or other business operations
With professional advisors such as attorneys, accountants, insurance providers, or consultants when appropriate
When required to comply with applicable law, legal process, court orders, or lawful governmental requests
When necessary to protect the rights, safety, security, or property of T3S, our clients, or others
In connection with a merger, acquisition, financing, sale, restructuring, or other business transaction where permitted by law

We seek to limit information shared with third parties to what is reasonably necessary for the applicable purpose.

7. Project Information and Third-Party Workflows

T3S may use third-party technology platforms to manage inquiries, customer relationships, scheduling, proposals, project communications, documents, and related business workflows.

Information submitted through these systems may be processed or stored by the applicable service provider according to its privacy and security practices.

Project photographs, plans, drawings, specifications, measurements, and similar materials provided to us are used primarily to evaluate, design, estimate, coordinate, and deliver the requested project or services.

We encourage clients not to provide confidential or sensitive information unless it is reasonably necessary for the project.

8. WhatsApp and Other Communications

If you contact T3S through WhatsApp, your messages and related information may also be processed by WhatsApp and Meta according to their respective privacy practices.

We may use WhatsApp, email, telephone, or other communication methods to respond to inquiries; coordinate consultations and site visits; request project information; discuss estimates and proposals; provide project updates; and coordinate approvals and next steps.

We recommend that sensitive personal, financial, payment, or confidential information not be transmitted through messaging applications unless specifically requested through an appropriate method.

You may ask us to use a different preferred communication channel when reasonably available.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand how visitors interact with the site, measure performance, and improve our services.

Some cookies may be provided by third-party services used for analytics, website functionality, marketing, or customer relationship management.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or tracking technologies.

10. Marketing and Newsletter Communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may use your contact information to send news, design insights, project information, company updates, and other relevant communications.

You may unsubscribe at any time using the unsubscribe link provided in an email or by contacting us at info@the3rdspaceoutdoorconcepts.com.

Transactional or project-related communications may continue where necessary to respond to an inquiry, administer a project, or fulfill contractual obligations.

11. Data Security and Retention

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, maintain business and project records, comply with legal or contractual requirements, and resolve disputes.

12. Your Privacy Choices and Rights

Depending on where you reside, applicable privacy laws may provide rights regarding your personal information, which may include the right to request access, correction, deletion, or information about how certain personal information is used or disclosed.

You may also opt out of marketing communications from us at any time by using the unsubscribe method provided in the communication or by contacting us.

We will respond to valid privacy requests as required by applicable law.

13. Third-Party Links

Our website may contain links to manufacturers, partners, social media platforms, or other third-party websites.

T3S is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

14. Children’s Privacy

Our website and services are intended for adults and business users and are not directed to children.

We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact:

The 3rd Space Outdoor Concepts LLC
Email: info@the3rdspaceoutdoorconcepts.com
Website: the3rdspaceoutdoorconcepts.com